Privacy Policy

Who We Are

Artisan Planning & Property Services Ltd (‘Artisan’ ‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.


Artisan’s registered office is at Saxon House, Moseley’s Farm Business Centre, Bury St Edmunds IP28 6JY and we are a company registered in England and Wales under company number 077999008. We are registered on the Information Commissioner’s Office Register; registration number ZA753698, and act as the data controller when processing your data. Our designated Data Protection Officer is Max Short, who can be contacted at [email protected].



Information That We Collect

Artisan processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.


The personal data that we collect is: –

·       Name

·       Home Address

·       Personal Email

·       Business Email

·       Home Telephone Number

·       Mobile Telephone Number


We collect information in the below ways: –

·      Online forms

·      Online surveys

·      Via telephone


How We Use Your Personal Data (Legal Basis for Processing)

Artisan takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: –


·       We may collect your personal details during a survey or exhibition when you choose to submit a comment via out website or through an online survey. This will enable us to verify comments and objections to a proposed development scheme, attach the appropriate weight to the comment/objection and respond accordingly.

·       We may collect your personal details if you choose to call us to discuss any of our clients’ development proposals. This will enable us to verify comments and objections to a proposed development scheme, attach the appropriate weight to the comment/objection and respond accordingly.



Your Rights

You have the right to access any personal information that Artisan processes about you and to request information about: –

·       What personal data we hold about you

·       The purposes of the processing

·       The categories of personal data concerned

·       The recipients to whom the personal data has/will be disclosed

·       How long we intend to store your personal data for

·       If we did not collect the data directly from you, information about the source


If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.


You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.


If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.


Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Artisan uses a third-party to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.


Artisan uses the online survey services provided by Survey Monkey. If you complete an online survey and submit personal information, it will be collected through Survey Monkey, stored on their systems before being downloaded by us. You can access their privacy policy by following this link:



Safeguarding Measures

Artisan takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –

·      SSL

·      Restricted access

·      IT authentication



How Long We Keep Your Data

Artisan only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.


Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Complaints Procedure

Artisan only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact our Data Protection Officer (details below). We will review your complaint and respond to you in writing within 28 days.


Max Short

Artisan Planning & Property Services Ltd

Berwick House






01473 832995

[email protected]


If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.